Privacy Policy
This Privacy Policy explains how Flowzy Web (“we”, “us”, “our”) collects, uses, and protects your information when you visit flowzyweb.com or purchase our products/services.
Last updated: [add date]
1. Information we collect
We collect information in the following ways:
A. Information you provide
- Name, email address, phone (optional)
- Billing and shipping address (for orders)
- Account login details
- Support messages or inquiries
B. Information collected automatically
- IP address and device information
- Pages visited & time spent on the website
- Browser type, screen size, OS
- Cookies for login, cart, and analytics
C. E-Commerce order data
- Order details (products, price, date, etc.)
- Payment status (paid/pending/refunded)
- Download access for digital products
D. Payment information
Payments are processed securely through third-party gateways such as Stripe or PayPal. We do not store your full credit card information.
2. How we use your information
We use your information for:
- Processing and delivering orders
- Creating and managing your account
- Sending receipts, order updates & support replies
- Improving website experience & performance
- Fraud detection and security monitoring
- Email marketing (you can unsubscribe anytime)
3. Cookies & tracking
Our website uses cookies to:
- Keep items in your cart
- Identify logged-in users
- Store session preferences
- Analyse site traffic (Google Analytics / Pixel)
You may disable cookies in your browser, but some features (like checkout) may stop working.
4. Sharing your information
We only share information with trusted third parties when necessary:
- Payment processors (Stripe, PayPal)
- Email marketing providers (Mailchimp, SendGrid, etc.)
- Analytics tools (Google Analytics, Meta Pixel)
- Hosting providers & security tools
We do not sell your data to anyone.
5. Data retention
We keep data only as long as needed:
- Order data: 5–7 years (tax & legal reasons)
- User accounts: Until you request deletion
- Emails/support messages: Typically 12–24 months
- Analytics data: 14–26 months
6. Your rights
- Request access to your data
- Request deletion of your data
- Update your account details anytime
- Unsubscribe from marketing emails
- Request a copy of your personal data (export)
7. Security of your information
We use SSL encryption, secure hosting, strong passwords, and regular updates to protect your data. However, no online system is 100% secure.
8. Links to external websites
Our website may contain links to other websites. We are not responsible for their content or privacy practices.
9. Children’s privacy
We do not knowingly collect personal information from anyone under 13.
10. International users & GDPR
If you are located in the EU/EEA, you have additional rights under GDPR. We process your data under lawful bases such as contract fulfillment, consent, and legitimate interest.
11. Changes to this Privacy Policy
We may update this policy from time to time. Continued use of the site means you accept the latest version.
12. Contact us
If you have any questions about this Privacy Policy, contact us:
- Email: support@yourdomain.com
- Website: flowzyweb.com
Replace the email above with your actual support email before publishing.